This policy applies to Officer Garden Supplies, located at 405 Princes Highway, Officer VIC 3809, Australia. It covers all personal information we collect through our website, in-store transactions, phone enquiries, and quote requests.

By using our services or providing your personal information to us, you consent to its collection and use as described in this policy.

We may collect the following types of personal information:

• Full name and contact details (phone number, email address, postal or delivery address)
• Business name and ABN (for trade account applications)
• Order history, product preferences, and delivery instructions
• Payment information (processed securely - we do not store card details)
• Communications you send to us via phone, email, or our contact form
• Website usage data collected via cookies and analytics tools

We only collect personal information that is reasonably necessary to provide our services. You may visit our website without providing personal information, though some features may be limited.

We use your personal information to:

• Process orders, arrange deliveries, and issue invoices
• Respond to enquiries, quote requests, and customer service matters
• Manage trade accounts and credit applications
• Send order confirmations and delivery notifications
• Improve our products, services, and website experience
• Send occasional promotional communications (you may opt out at any time)
• Comply with legal obligations and resolve disputes

We will not use your personal information for any purpose unrelated to the above without your prior consent.

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties only where necessary to deliver our services, including:

• Delivery and logistics contractors (for the purpose of completing your delivery)
• Payment processors and financial institutions
• IT service providers and website hosting partners
• Legal or regulatory authorities where required by law

Any third parties we engage are required to handle your information in accordance with applicable privacy laws and our confidentiality obligations.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure server infrastructure, restricted access controls, and regular system reviews.

While we take every care to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of data transmitted to us electronically.

If you believe your personal information has been compromised, please contact us immediately.

Our website uses cookies - small text files stored on your device - to improve your browsing experience, remember your preferences, and analyse site traffic. We use Google Analytics to understand how visitors interact with our website. This data is aggregated and does not personally identify you.

You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of our website.

Our website may contain links to third-party websites, including our social media pages on Facebook, Instagram, and TikTok. These sites operate independently and are governed by their own privacy policies. We are not responsible for the privacy practices or content of any third-party site.

We encourage you to review the privacy policies of any external sites you visit.

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out-of-date, or incomplete.

To make an access or correction request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles.

In some circumstances, we may be unable to provide access - for example, where doing so would unreasonably affect another person's privacy or where we are required by law to retain the information.

We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable laws. The revised policy will be published on our website with an updated effective date. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed of how we protect your information.

If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact us:

• Address: 405 Princes Highway, Officer VIC 3809, Australia
• Phone: (03) 5943 1229
• Email: info@officergardensupplies.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.